Careers > Job Posts

• Type: Full-time
• Location: Remote (Western US preferred)
• Reports to: Sr. Director of Implementations & Pre-Sales Engineering
• To apply: send an email with cover letter to careers@multisensorai.com 

Role Overview

MultiSensor AI is hiring a Customer Solutions Technician – Industrial IoT & Reliability to lead customer-facing technical deployments of our multi-sensor condition-based monitoring platform. This role sits at the intersection of industrial hardware, IoT sensors, and SaaS software, working directly with customers to design, deploy, commission, and support predictive maintenance and reliability solutions.

This is a hands-on, field-capable role for someone who understands industrial environments, asset monitoring, and customer implementation, and who can translate technical systems into real operational outcomes for maintenance and reliability teams.

What You'll Do

• Customer Solutions & Implementation

  • Lead end-to-end implementation of industrial IoT and condition-based monitoring solutions across customer sites
  • Deploy, commission, and validate thermal, vibration, acoustic, and other industrial sensors
  • Configure edge devices, gateways, and software platforms to ensure reliable data ingestion and system performance
  • Deliver customer onboarding, training, and technical walkthroughs for maintenance, reliability, and engineering teams

• Technical Integration

  • Integrate sensor systems with customer networks and environments using industrial networking fundamentals (Ethernet, TCP/IP, VLANs, basic firewall coordination)
  • Configure and troubleshoot hardware, firmware, and software to support predictive maintenance and early fault detection
  • Support integration with customer workflows, reporting tools, and reliability processes (CMMS-adjacent, not replacement)

• Customer Support & Troubleshooting

  • Act as a senior technical escalation point for post-deployment support issues
  • Diagnose and resolve sensor, software, connectivity, and data-quality issues
  • Partner with internal engineering and product teams to resolve complex field issues and feed learnings back into product improvements

• Project & Stakeholder Management

  • Manage multiple customer implementations concurrently across different project phases (pre-sales support, deployment, post-install)
  • Coordinate with sales, customer success, and engineering teams to ensure successful delivery and customer satisfaction
  • Set clear expectations with customers around timelines, readiness, and deployment requirements
• Documentation & Quality
  • Contribute to and maintain SOPs, implementation guides, and best practices
  • Perform system validation, quality checks, and performance testing to ensure reliable and repeatable deployments
  • Document configurations, site details, and lessons learned to support scalable delivery

What We're Looking For

Required Experience 

• 3+ years in a customer-facing technical role such as:
  • Associate Solutions Engineer
  • Implementation Specialist
  • Field Services Technician
  • Technical Customer Support Specialist
  • Industrial IoT  Technician
• Hands-on experience deploying or supporting industrial systems, such as:
  • Condition-based monitoring
  • Predictive maintenance
  • Industrial IoT solutions
  • Automation, controls, or reliability systems
• Experience working with industrial sensors (thermal, vibration, acoustic, or similar) and edge devices
• Comfort operating in industrial environments (manufacturing, warehouses, distribution centers, utilities, data centers)

Technical Skills

• Understanding of industrial networking fundamentals (Ethernet, TCP/IP, gateways, basic networking concepts)
• Experience commissioning hardware and configuring industrial software platforms
• Ability to troubleshoot across hardware, software, and network layers
• Familiarity with reliability and maintenance concepts (CBM, PdM, asset health, fault detection)

Tools & Workflow

• Experience with CRM and project tracking tools (HubSpot, Salesforce, Asana, Jira, or similar)
• Strong documentation habits using standard office tools
• Ability to manage multiple implementations in parallel without losing execution quality

Soft Skills

• Strong customer-facing communication skills with both technical and non-technical stakeholders
• Self-directed, accountable, and comfortable owning outcomes end-to-end
• Practical problem-solver who can operate independently in the field
• Clear communicator who can translate technical detail into operational impact

Travel & Work Environment

• Up to ~50% travel, primarily for planned customer deployments, commissioning, and onsite support
• Combination of remote work, customer sites, and collaboration with internal teams

Nice to Have

• Background in reliability engineering, maintenance engineering, or industrial automation
• Experience supporting SaaS platforms in industrial or OT environments
• Familiarity with CMMS systems and maintenance workflows
• Prior experience in warehouses, distribution centers, manufacturing plants, or data centers

Why This Role Matters

You will be directly responsible for turning MultiSensor AI’s technology into working, trusted systems inside customer operations. Your work enables maintenance and reliability teams to detect issues earlier, reduce downtime, and operate with better visibility into asset health.

This role is critical to customer success, platform credibility, and scalable growth.

How to apply

Please email your application to careers@multisensorai.com